Astrovarg

Legal

Refund & Cancellation Policy

When and how a purchase on Astrovarg is refunded.

On Astrovarg you can buy Ask question packs and top-ups, and PDF reports. Each is a one-time in-app purchase through Google Play; there are no subscriptions, and nothing renews. Everything else on this website and in the app can be viewed without paying. This page explains when and how these purchases are refunded.

Refunds for Ask packs and top-ups

  • In the first 48 hours after you buy, you can ask Google Play for a refund directly from your Google Play order history. Google decides these requests.
  • After 48 hours, while your pack is still valid (30 days from purchase), write to us at astrovarg.app@gmail.com with your Google Play order number (it starts with "GPA."). We refund the questions you have not used, in proportion to the price. For example, if you bought Basic (₹149 for 150 questions) and used 30, we refund ₹149 × 120 ÷ 150 = ₹119.20. The pack then ends.
  • If Google Play cannot make a partial refund for the way you paid, we extend your pack instead: more days, or your unused questions carried to a new pack. A full refund is not given in that case.
  • If something went wrong on our side (for example, answers did not load, or you were charged and the pack never appeared), we refund the full price.
  • Questions already answered are not refunded. An answer that was not shown to you never counts as used.
  • A refund after most of a pack has been used may stop future purchases on that account; contact support to review. In practice, when a pack is refunded after more than half of it was used, that account can no longer buy packs or top-ups and the free questions are not offered again. A refund for a fault on our side never does this.
  • Refunds are paid by Google Play to the way you paid. They usually arrive within a few days, depending on your bank or payment method.
  • Packs are one-time purchases, not subscriptions. Nothing renews and nothing is charged again.

Refunds for reports

  • Reports are delivered instantly as a PDF and are non-refundable once delivered. If a report is faulty we will fix or regenerate it free; refunds after delivery may stop future purchases on the account.
  • A report you have not yet received, for example a credit from a bundle you have not used, can be refunded on request while it is unused.
  • If a report is broken, empty or in the wrong language, write to us with your Google Play order number. We regenerate it free. If we cannot fix it, we refund it in full, and that refund never affects your account.
  • Entered the wrong birth details? We can move a report to the corrected details once, free.
  • Re-downloading and regenerating a report you own is always free.
  • To prevent refund abuse, a scrambled (hashed) device code may be used to stop purchases on a device linked to a previous refund after delivery.